CGI Windows & Doors Nationwide

CGI Windows & Doors: The West Palm Beach Owner’s Guide

We stock and install genuine CGI windows and doors parts across West Palm Beach, with most replacement hardware, sash balances, and weatherstripping available same-day. A typical CGI window repair runs $450-$1,200 installed depending on the series and whether the frame is salvageable. You’ll know something’s wrong when the crank handle spins without moving the sash, or when you feel the Atlantic humidity pushing through a gap that wasn’t there last season.

Call (561) 475-3903

Which CGI Models This Applies To

CGI builds three main residential lines you’ll see in West Palm Beach: the Estate Series (aluminum impact), Sentinel Series (vinyl impact), and Estate 2000 (commercial-grade aluminum). The part you need depends on which line is on your wall. Estate Series uses a proprietary mortise lock and stainless-steel roller assembly, while Sentinel carries a different cam lock profile and vinyl-specific balance shoe. Check the etched mark on the glass spacer or the AAMA label in the head jamb; if that’s gone, measure the visible glass width and the frame depth, because CGI changed the roller pocket dimension between 2012 and 2018, and the wrong roller will bind in the track.

We carry both OEM CGI hardware and quality equivalents from Truth Hardware and Amesbury. For impact-rated units in West Palm Beach, we default to OEM on any component that carries the missile-impact certification, because swapping in a non-rated roller or lock voids the HVHZ compliance your insurance policy expects to see documented. On non-structural parts like crank handles and sweep seals, the aftermarket equivalents hold up fine and save roughly 30% on material.

Signs Your CGI Windows & Doors Is Failing

• Crank handle spins freely but sash won’t move. The worm gear inside the operator has stripped, usually from corrosion accelerated by salt air near the Intracoastal. We see this most on east-facing units in El Cid and Flamingo Park where the sea breeze hits direct.
• Visible gap between sash and frame when closed. The pile weatherstrip has compressed or the sill track has sagged. In West Palm Beach’s wet season, that gap funnels rainwater straight to the subfloor.
• Window won’t stay open or slams shut. The coil balance has lost tension. CGI’s older spiral balances fatigue faster in Florida’s UV exposure; we replace with a calibrated constant-force spring rated for 20,000 cycles.
• Lock tongue won’t engage or pulls out of the keeper. The mortise lock body has cracked at the pot-metal housing, a known failure point on pre-2015 Estate Series units under repeated wind-loading.
• Condensation between glass panes. The insulating glass seal has failed. For impact-rated CGI units, this means the entire sash must be remanufactured; the lamination and gas fill can’t be field-repaired to code.

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Replacement Cost & What’s Included

In West Palm Beach, CGI window repair typically runs $450-$1,200 per opening, with full sash replacement on impact-rated units reaching $1,800-$3,200. The range depends on three things: whether we’re replacing hardware only or the full sash, if the frame needs re-anchoring to the buck, and whether your HOA or insurer requires OEM documentation.

Our quote breaks out parts, labor, and permit handling separately. Under Clause 1 of the Haven Standard, that number is written before we touch a tool. Every CGI repair carries our 365-Day Done Right Promise, and you’ll receive a documented photo record of the condition we found and what we corrected.

DIY or Call Us?

There’s a safe middle ground. You can verify the model series from the label, check for obvious track debris, and confirm the lock keeper hasn’t loosened from the frame. What we don’t recommend: removing an impact-rated sash yourself, forcing a seized operator with leverage, or swapping hardware without checking the HVHZ certification mark. A misinstalled balance or unlabeled replacement part can void your windstorm coverage, and in West Palm Beach that’s not a paperwork problem, it’s a real risk.

We’ve measured, documented, and replaced CGI hardware from Northwood to the South End. If you’re unsure what you’ve got, call (561) 475-3903 and we’ll schedule a free estimate. No charge to look, and we’ll hand you a written price before any work starts.

FAQs